Introduction
G’day hotel mates and wellness fans. Let us have a yarn about something that will make your hotel the absolute talk of the town. We are talking about building a top notch hotel wellness team. Have you ever checked into a fancy hotel and found yourself itching for a yoga class or a relaxing massage only to find the spa is quieter than a ghost town. I have been there and it is not a great feeling. I rocked up to a ritzy resort last year ready to chill out but one lone therapist was juggling a mob of guests. My zen massage felt more like a race against the clock. That is when it clicked for me that a cracking hotel wellness team is the secret to making guests feel like royalty and keeping your hotel vibe sky high.
At Emersion Wellness we are all about building wellness crews that shine and we reckon hiring 30 per cent extra staff is the key to keeping the magic alive. So grab a cuppa and kick back while we dive into why a solid wellness team is your ticket to guest love and hotel fame.
When you are figuring out how to sell hotel rooms to corporates you quickly realise that a functioning spa is often the deciding factor for business travellers looking to unwind after a long day of meetings.
Why Your Hotel Needs a Stellar Wellness Team
Your hotel wellness setup including spas and gyms and yoga sessions is not just a bonus feature anymore as it is a genuine guest magnet. However without a proper hotel wellness team running the show it is like having a barbie with no snags. You have the equipment but you are missing the main event.
The Mess of Too Few Hands
Picture a packed weekend at your hotel where every room is booked. Guests swarm the spa looking for a bit of pampering but your hotel wellness team is absolutely flat out. Waits drag on for hours and treatments feel rushed and TripAdvisor takes a massive hit. I once waited ages for a massage at a hotel with just one therapist on deck. I swore I would never go back again. A beefy wellness team keeps things smooth as silk regardless of how many people walk through the door.
Guests Who Can Not Stop Yapping
A well stocked hotel wellness team can whip up a tailored yoga flow or nail a deep tissue rub without breaking a sweat. Those moments light up five star reviews and Instagram posts which is free marketing for you. A trainer at a hotel once fixed my dodgy squat form and I still bang on about that place to anyone who will listen. When you have enough staff they have the time to make those personal connections that turn a standard stay into a memory.
Cash in the Kitty
More wellness staff means more slots for massages and classes or PT sessions. It is simple maths really. Hotels with a solid hotel wellness team can see wellness revenue jump by 35 per cent. That is serious dosh that can pay for fancy new saunas or a lush meditation nook. You cannot sell what you cannot staff so having those extra hands means your appointment book can stay full from morning until night.
Your Hotel Secret Weapon
A cracking hotel wellness team turns your place into a wellness hotspot. Guests post about their spa day and tag your hotel and suddenly you are the coolest spot in town. I have seen hotels booked solid for months just because their wellness game was on point. People travel for wellness now and if your team delivers you become a destination rather than just a place to sleep.
Rustling Up Your Hotel Wellness Team Like a Pro
Building a hotel wellness team is like putting together a footy squad because you need skill and heart and a knack for making guests feel ace. You cannot just hire anyone with a certificate. You need people who fit the culture you are trying to build.
Ads That Grab Them
Your job ad should feel like a mate inviting you to a barbie rather than a dull form filling exercise. Spruik the perks like good coin and free yoga and a fun crew. I helped a mate write an ad for his hotel that was so lively they got a stack of applications in a week. That is the vibe you want for your hotel wellness team. You want people who read the ad and think that looks like a fun place to work.
Spotting the Gems
Hunt for folks with proper creds like massage therapy or yoga teaching or fitness certs plus a personality that clicks with guests. I met a spa therapist once who could make you chuckle mid facial. She was pure gold for the hotel wellness team because she made people feel comfortable instantly. Technical skills can be taught to an extent but you cannot teach someone to be warm and engaging.
Asking the Right Questions
In interviews you should chuck in scenarios like asking how they would cheer up a guest who is new to yoga. It shows if they have the heart and smarts to shine on your hotel wellness team. Empathy is just as big as skill in this industry. You want to know that they can handle a nervous guest or a difficult situation with grace and a smile.
Checking Their Track Record
Ring up past bosses. A quick yarn can tell you if someone is a legend or a letdown. I skipped this once and hired a trainer who vanished after a few days which was a big mistake. Reference checks are your safety net to ensure the person you are hiring is actually who they say they are.
The Magic of 30 Percent Extra Wellness Staff
Why 30 per cent you might ask. It is the sweet spot to keep your hotel wellness team ready for anything without going overboard on the budget. Hiring 30% More Hotel Wellness Staff Sparks True Guest Joy because it creates a buffer that absorbs the shocks of daily operations.
Smashing Busy Times
School holidays or summer bring a flood of wellness hungry guests. A 30 per cent bigger hotel wellness team handles the rush without long waits or frazzled staff. I have seen spas turn punters away because they were short handed which is a total waste of potential revenue. With that extra buffer you can say yes to that last minute booking request which delights the guest and puts money in the till.
Keeping Burnout at Bay
Wellness gigs like massages and yoga classes are hard yakka on the body and mind. It is physical work and it requires a lot of emotional energy too. Overworked staff either quit or slip up on their service standards. A 30 per cent buffer keeps your hotel wellness team happy and fresh and sticking around longer. When your staff are rested they give better treatments and that energy transfers directly to the guest.
Growing Your Wellness Vibe
Extra staff let you chuck in cool stuff like sound baths or rooftop fitness classes. It is like giving your hotel wellness team a bigger stage to strut their stuff. Guests love new options and it keeps them booking. If you are running on a skeleton crew you never have the capacity to innovate or try new things. The extra staff give you the bandwidth to be creative.
Building Guest Trust
A fully staffed hotel wellness team screams reliability. Guests book their spa day or class knowing they will get top care. That trust turns first timers into regulars who love your wellness vibe. Nothing kills trust faster than a cancelled appointment because a therapist called in sick and there was no one to cover them. The extra staff ensure you always deliver on your promises.
Making Your Wellness Team Love Their Gig
Your spa or gym should be a happy place for your hotel wellness team not just for the guests. A stoked crew dishes out better service and stays put which saves you money on recruitment fees in the long run.
Perks That Light Them Up
Chuck in free yoga classes or staff discounts or a wellness champ shout out. I worked at a spa once where we got free herbal teas every shift. It was a small thing but it made the hotel wellness team feel ace. People want to feel valued and small perks go a long way in showing that you care about their wellbeing too.
Mateship Matters
Plan fun stuff like bush walks or massage swaps or taco nights. A tight hotel wellness team creates a warm vibe that guests pick up on immediately. I have seen crews bond over silly fitness challenges and it is pure magic. When the team genuinely likes each other they help each other out during busy shifts and the whole operation runs smoother.
Ear On Boss
Have regular yarns to hear their ideas. A therapist I knew suggested twilight yoga sessions and guests went wild for it. She felt like a star on the hotel wellness team and it showed in her work. Your frontline staff know what the guests want better than anyone else so give them a platform to share their insights.
Room to Grow
Let staff learn new tricks like reflexology or Pilates coaching. It keeps your hotel wellness team pumped and your offerings fresh. I did a massage course once and it made my shifts a blast because I was learning something new. Investing in their development shows that you see a future for them at your hotel.
Training Your Wellness Team to Wow
Top notch wellness pros are built with training and support. Keep your hotel wellness team sharp and guests will notice the difference in the quality of service.
A Proper Welcome
Newbies need a warm start. A solid onboarding plan like the ones Emersion Wellness whips up shows your hotel wellness team the ropes including booking systems and guest banter and the lot. It is like handing them a map to success. You cannot expect someone to perform at a high level if they do not know where the towels are kept or how to use the software.
Keeping Skills Fresh
Run workshops every few months on stuff like mindfulness or hot stone massage. It keeps your hotel wellness team excited and your program bang on trend. I learned a new facial technique once and it was a game changer for my client retention. The wellness industry moves fast so regular training ensures your team stays ahead of the curve.
Creds That Shine
Push staff to grab certs in niches like prenatal yoga or sports massage. Guests trust those qualifications and it gives your hotel wellness team a pro edge that stands out. It also allows you to charge a premium for specialized services.
Jack of All Trades
Train your hotel wellness team to dabble in a bit of everything like massage and yoga and maybe some fitness coaching. It lets you offer more without a massive crew saving coin while keeping things fun. Cross training makes scheduling easier and keeps the work varied for the staff so they do not get bored doing the same thing every day.
Emersion Wellness Your Wellness Team Mate
Rustling up a hotel wellness team can feel like herding cats. Emersion Wellness swoops in to make it smooth and fun and dead set effective.
Hiring Without the Headache
Emersion sends pre vetted pros who vibe with your hotel style. No wading through dodgy resumes as you just get talent ready to join your hotel wellness team. It is like getting a hand picked playlist for hiring. We do the heavy lifting so you can focus on running your hotel.
Plans That Fit Like a Glove
Every hotel is different. Emersion tailors hiring for your hotel wellness team whether you are a swanky resort or a cozy inn. It is like a custom made smoothie blended just for you. We understand that what works for a city hotel might not work for a beach retreat.
Beyond Just Hires
Emersion does not stop at recruitment. We dish out training and tips to make your hotel wellness team thrive. A mate saw spa bookings soar 50 per cent after Emersion stepped in to help. We are partners in your success not just recruiters.
Saving Your Budget
By nailing recruitment Emersion cuts bad hires and empty slots. Your hotel wellness team stays full and guests stay chuffed and your wallet breathes a sigh of relief. The cost of a bad hire is huge so getting it right the first time is essential.
Conclusion
A ripper hotel wellness team is your hotel golden ticket to wowing guests and stacking five star reviews and raking in the profits. Hiring 30 per cent extra wellness pros ensures your spa and gym and classes hum along like a well oiled machine with a crew that is stoked and guests who can not get enough. From ads that sing to a workplace that feels like a party every step builds a wellness program that is the bees knees.
Ready to make your hotel a wellness paradise. Nip over to Emersion Wellness for a hotel wellness team that will make your guests swoon. Your hotel is about to be the hottest spot in town.
FAQs
1. Why is having a robust hotel wellness team so critical for business?
A strong team prevents long waits and ensures every guest gets top tier service. It boosts guest satisfaction and can increase wellness revenue by up to 35 per cent.
2. How does hiring 30 per cent more staff actually save money?
It prevents burnout which reduces high turnover costs and the need for constant recruiting. It also ensures you never have to turn away revenue due to a lack of staff.
3. What is the best way to find staff who fit our vibe?
Write engaging job ads that showcase your culture and perks rather than just listing duties. Interview for personality and empathy to ensure they connect well with your guests.
4. How can Emersion Wellness assist with the hiring process?
Emersion provides pre vetted professionals who are matched specifically to your hotel style. We handle the screening to save you time and ensure a perfect fit.
5. What perks work best to keep wellness staff happy?
Simple things like free classes and staff meals and genuine mateship activities work wonders. Regular training and a supportive environment are also key to retention.
